Terms of service

Terms of Service – Commercial Shelving Innovations

Last updated: 24.11.2025


Welcome to Commercial Shelving Innovations. These Terms of Service (“Terms”) govern your use of our website, online store, and any purchases made through www.shelvinginnovations.com.au. 
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site.

1. General Conditions

By using our website, you represent that you are at least 18 years of age, or that you are using the Site under the supervision and consent of a parent or legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Site without express written permission from us.

2. Accuracy of Information

We aim to ensure all information on our website is accurate and up to date. However, we do not guarantee that product descriptions, pricing, stock availability, or other content is error-free.
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

3. Products and Services

All products available on our Site are subject to availability.
We may:

  • Change product details
  • Discontinue products
  • Limit quantities
  • Update pricing
  • Change freight or delivery terms at any time without notice.

Images shown on the Site are for perspective only. Actual colours, materials, or finishes may vary slightly.

4. Pricing and Payment

All prices on the Site are listed in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise.
We accept various payment methods, including:

  • Credit and debit cards
  • PayPal
  • Shopify Payments
  • Apple Pay / Google Pay
  • Other payment options as made available through Shopify
  • Prices may change without notice.

4.1 Fraud Prevention

We reserve the right to cancel or refuse any order if fraudulent behaviour is suspected.

5. Order Acceptance

After you place an order, you will receive an order confirmation. This acknowledgement does not represent acceptance of your order.
An order is only accepted once we dispatch the goods.

We reserve the right to:

  • Refuse any order
  • Cancel orders due to stock shortages
  • Request additional verification for payment or identity purposes

If an order is cancelled after payment, we will issue a refund.

6. Shipping and Delivery

Shipping times and methods are outlined in our Shipping Policy.
By ordering from us, you acknowledge and agree to the delivery terms, estimated timeframes, and freight requirements listed there.

We are not responsible for delays caused by:

  • Shipping carriers
  • Natural events
  • Peak periods
  • Incorrect delivery information provided by the customer

Risk of loss passes to you once the order has been delivered to the nominated delivery address.

7. Returns, Refunds and Warranty

Our Returns & Refunds Policy outlines your rights and obligations when returning items.
By purchasing from us, you acknowledge and agree to this policy.

We comply with the Australian Consumer Law, which guarantees consumer rights relating to faulty goods.

Non-faulty returns are subject to a 50% restocking fee, excluding freight.

8. Customer Accounts

If you create an account, you are responsible for:

  • Maintaining the confidentiality of your login details
  • Ensuring account information is accurate and up to date
  • All activity that occurs under your account

We may suspend or terminate accounts that breach these Terms.

9. Prohibited Uses

You must not use the Site or its contents for any unlawful, harmful, or unauthorised purpose, including:

  • Violating Australian or international laws
  • Infringing on intellectual property
  • Uploading viruses or malicious code
  • Collecting personal data from other users
  • Interfering with security features

We may take legal action if these conditions are breached.

10. Third-Party Services and Links

Our Site may link to third-party websites or use third-party services (such as payment processors, couriers, and Shopify applications).

We are not responsible for the content, privacy practices, reliability, or policies of these third parties.

11. Intellectual Property

All content on our Site; including logos, text, product descriptions, graphics, videos, and images; is the property of Commercial Shelving Innovations or its content suppliers.

You may not use, reproduce, or distribute this content without written permission.

12. Limitation of Liability

To the extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages arising from use of the Site or our products.
  • Our total liability for any claim relating to your purchase will not exceed the amount paid for the product in question.

Nothing in this section restricts your rights under the Australian Consumer Law.

13. Indemnification

You agree to indemnify and hold harmless Commercial Shelving Innovations, its owners, employees, and partners from any claim arising from your breach of these Terms or misuse of the Site.

14. Changes to These Terms

We may update these Terms from time to time.
Any changes will take effect immediately once posted on the Site.
It is your responsibility to review the Terms before using the Site.
Continued use of the Site indicates acceptance of any revisions.

15. Governing Law

These Terms are governed by the laws of Queensland, Australia.
Any disputes will be handled in the courts of Queensland.

16. Contact Information

For questions about these Terms, please contact:
Commercial Shelving Innovations
Email: sales@shelvinginnovations.com.au
Website: www.shelvinginnovations.com.au
Location: Brisbane, Queensland, Australia